Terms & Conditions

Please read these Terms and Conditions carefully as by using any part of this website, including completing any customer registration with us and/or placing an order with G&N through our contact forms, you will be deemed to have understood and agreed to be bound by these Terms.

We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the G&N website. The changes will apply to the use of the G&N website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the G&N website and should raise your concerns with the customer service team via email or phone. If you continue to use the G&N website after the date on which the change comes into effect, your use of the G&N website indicates your agreement to be bound by the new Terms and Conditions.

Orders and New Customer Accounts 

Once you have placed your order via email, we will send you an acknowledgement email confirming the receipt of your order, with an estimated delivery date of when you can expect to receive your goods.

Unless we have notified you that we are not able to accept your order, or you have cancelled your order in accordance with the Cancellation and Returns Procedures set out below; our acceptance of your order and the completion of the contract between you and us, will take place at the time and date that we notify you by e-mail informing you we have despatched the goods ordered by you. The deemed time and date of receipt by you shall apply regardless of whether, for reasons beyond our control, you have not received that email.

If we are unable to fulfil your order following our acknowledgement we will contact you by email or telephone to advise you of this as soon as possible.

We are unable to take orders over the phone for customers that have credit accounts, if you have a credit account with us please email your order requirements to either medsales@gandn.com or labsales@gandn.com depending on the products you require. Please view the product information page to find the correct email address associated with each product range. 

Once you have emailed your order requirements our designated customer service team will be in contact confirming your order and the estimated delivery date. 

If you are a new customer, please follow the same order process as above, emailing the requirements to the relevant inbox. The customer service team will then reply with a New Customer Form to be filled in and returned so that we can set up your new customer account. This is a one time process and future orders will take place using the above steps.  

 

Payment Terms

For new customer accounts, our standard procedure is that the first 3 orders placed are paid on a proforma basis. After the third payment, customers will automatically be placed on 30-day payment terms. 

All customers are automatically placed on a 30-day payment term plan unless agreed otherwise. 

All customers are required to pay via BACS all details will be on the invoice that you receive upon delivery of your goods. 

Please contact us via our contact page if you have any queries.

 

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Deliveries

G&N deliver goods globally, please get in touch if you are requesting international delivery and our customer service team will review the logistics and regulatory requirements. 

G&N have global distributors for various regions and you may need to place your order through our distributor, on the occasion that this happens you will be put in touch with our distributor.

G&N aim to deliver goods to our customers 3-5 business days after your confirmation. Our customer service team will contact you regarding any stock shortages, in which case alternatives will be recommended or a revised delivery date will be supplied. 

Please note: We do not accept any liability whatsoever for any delay in delivery caused by third parties (including any courier service companies) that we may use to deliver your order. During holiday periods and in cases where there are delays beyond our control please allow one further week.

In the event of a failed delivery due to a third party’s fault, you will be charged a surcharge fee, in which you will receive an invoice via email. Please include opening hours or specific delivery requirements on your purchase order to avoid this occurrence.

 

Damaged Goods

You should inspect the goods when you receive them for damage or defects. In the event that your order is incorrectly shipped or found to be damaged or defective, please contact us within 2 working days of receipt of goods.

Once a damaged or defective good has been identified please notify us immediately via medsales@gandn.com or labsales@gandn.com so that we are aware of the issue. Please include in this email your purchase order number, company name, postcode, product code and that can be found on the packaging delivery note. Please also include pictures of the damaged item for regulatory purposes. 

Once we have been notified, you will receive a confirmation email and we will open an investigation. Dependent on the result of the investigation we will then offer you either a full refund or a replacement.

Responsibility for risk of damage or loss of the goods shall pass to you on delivery or, if you fail to take delivery of the goods, at the time when the goods are delivered (or delivery is attempted) to you in accordance with your instructions.

Ownership of the goods shall pass to you upon delivery of the goods and on our receipt of full payment. Legal ownership of the goods will immediately revert to us if our internal investigation results in us refunding any such payment to you or if the goods are returned in accordance with any cancellation, refund, return or exchange policy as posted on this website.

 

Receiving your refund

We will contact you by email or post when your refund has been processed. All refunds will be paid with receipt of the goods and within 30 days, or where applicable replacement goods will be despatched to you as soon as possible, with no further costs to you. All refunds are credited to the relevant customer account.

Customers are required to take reasonable care of the goods whilst they are in their possession. We will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address. If you have any queries about our delivery and/or refund policy we are always happy to help.

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